Our process

Strategy

Converse & immerse

This is when we develop a deep understanding of your needs and aspirations. We gather insights through a combination of activities that include interviews, workshops, surveys, audits and feasibility studies. The outcomes provide us with a blueprint for the rest of the project.

Strategy session

Using business goals and organisational aspirations as reference points to establish overarching project strategy.

Key deliverables:

Review the project vision and set key objectives
Establish decision making framework to validate design solutions against key objectives and project idea
Set foundations to ensure proposed solution is aligned to business, brand and culture. This will help to strengthen brand differentiation and market profile
Develop framework for assessing alternative workspace models

ii.

Workplace audit

A process of examining the current situation in order to generate options and direction for future solutions.

Key deliverables:

Undertake storage and workplace audit of current space to ascertain future needs
Understand working environment and highlight how to improve collaboration and efficiencies
Explore alternative ways of working in order to identify potential solutions
Compile space matrix of accommodation requirements in relation to head count and square meter requirements

iii.

Future workspace planning

Gathering insights from Interviews, data capture and analysis to identify needs for planning of spaces and workflows.

Key deliverables:

One-on-one interviews with key staff to collect department and staff profiles
Gather data to support preferred workplace model
Conduct web-based analysis to capture key data intelligence
Individual and company-wide reports for analysis
Real life information that assists in accurate/targeted space planning
Key findings which provide insights into current culture and workflows

iv.

Location feasibility study

An examination of some of the functional and practical issues that will influence decisions on location and building options.

Key deliverables:

Provide an assessment of building infrastructure and workplace viability
Conduct a site assessment of proposed building infrastructure and services
Undertake an audit of current technology infrastructure and devices in order to assess future compatibility and connectivity in the new space
Provide an assessment of amenities and services in proximity of proposed sites
Conduct property search in conjunction with consultants/partners to arrive at an informed decision is made for new workplace location

Programming

Establish high-level timings and a comprehensive activities-based schedule with milestones.

Key deliverables:

Set overarching timeframe
Develop master plan with detailed timeline with key milestones

vi.

Budgeting

Examine cost implications across the project.

Key deliverables:

Assess financial impact of options
Establish spread of expenditure
Set guide to levels of specification and extent of works
Establish total construction amount to assess financial impact in the early stages of the project

Design

Select & perfect

Our design process follows a comprehensive briefing and conceptual exploration of options before landing on the best fit-for-purpose solution.

Design is about making connections; between space and people, aesthetics and function, the present and the future. It also needs to create a sense of belonging, engender unity and express the brand.

Concept design development

Utilise key components from Strategy to create concepts and present in various formats, and examine specification of office components.

Key deliverables:

Create look and feel based on cultural goals
Develop and present alternative ways of working
Develop further detail for tender documentation
Liaise and coordinate consultants as required
Use visual boards to communicate concepts
Produce finishes board to convey textural concepts
Create photo-realistic 3D images to illustrate workplace concept
Present concept back to client project team
Produce schedules & documents for project requirements
Specify and source furniture, workstations and joinery

ii.

Technical evaluation

Review current situation, assess future needs and make recommendations.

Key deliverables:

Conduct assessment of proposed building infrastructure and services
Undertake audit of existing technology infrastructure and devices to assess compatibility and connectivity
Present findings

iii.

Construction documentation

Preparation, assembly and issuing all relevant project documents.

Key deliverables:

Confirm construction methods, finishes and furniture for documentation
Issue contract documentation and schedules for approval
Prepare detailed drawings, elevations and schedules for partitioning works, joinery, furniture, workstations, seating, fixtures, and finishes
Integration of base building mechanical, hydraulics, electrical & data, lighting and fire works
Attend project workshop meetings
Issue contract documents and schedules for approval

iv.

Project management

Consideration of all matters related to running the project including programming, costs, sub-contractor engagement and quality assurance.

Key deliverables:

Manage development of detailed project brief and scope for new location
Provide master project programme with milestone events that could impact the delivery requirements of the scope of work
Manage relocation process including stakeholder planning, logistics and procurement of revivalist provider
Identify key project visits and outline integration strategies
Prepare cost variance for key risks
Provide engineering procedures and principles for each documentation phase
Liaise with landlord to ensure integration of services while acting in the interest of client
Prepare comprehensive line-by-line cost plan for review by internal project committee
Prepare subcontract tender packages – three tenders are sought for each discipline and suppliers
Conduct trade packages tender process, prepare evaluation report and recommend successful tenderer. Revise project costs plan
Respond to tenderer queries and negotiate to ensure delivery and performance will comply with budgets and the project programme
Undertake liaison with authorities to obtain final approval for the works

Delivery

Instruct & construct

This is a period of managing many moving parts – mobilising people and resources, paying close attention to detail and, when there’s a need, making quick informed decisions.

We also deliver peace of mind. Yes, everything will happen on time. No, there won’t be cost overruns. Yes, it will exceed your expectations and yes, between us, we will have made some great decisions.

Concept design development

Identification of ancillary activities related to management of the site during the course of the project.

Key deliverables:

Assume responsibilities of Principal Contractor in accordance with relevant HS regulations
Establish site including site offices – to be maintained in good order for the duration of project
Provide waste collection and disposal system for site; to include regular housekeeping; keeping site tidy and free of waste
Provide site phones and facsimiles, including all connections and usage charges
Provide and maintain first aid facilities including an accredited senior first aid attendant
Ensure all trades provide suitable equipment for working at heights
Provide and maintain miscellaneous plant and small tools for trade- like management and supervision of construction work

ii.

Construction management

Classification of various site-related activities including contracts, updates ,administrative tasks, site management plans and documentation preservation.

Key deliverables:

Execute ‘Design and Construct’ contract subject to mutually agreed terms and conditions
Maintain necessary insurance for duration of works
Provide suitably qualified and adequately resourced site supervision personnel for tradesman-like delivery of the project
Coordinate deliveries and placement of loose furniture or equipment
Review and update project programme and cost plan fortnightly and report to Principal
Implement and administer site management plans for HS, Quality Assurance, Environmental Management, Training Management in accordance with government guidelines; manage remedy of any non-conformance
Coordinate and administer Trade Contracts
Maintain all drawings, specifications, reports and other documentation required for the proper execution of the contract and trade contract work
Obtain the Occupational Certificate for the office area

iii.

Post-occupancy programme

Responsibilities to be carried out after the conclusion of the scope of work.

Key deliverables:

Manage the defection rectification process for the Defects Liability Period
Collate, prepare and submit all documentation, operation and maintenance manuals, warranties, keys and other instructions within 30 days of Practical Completion

Our model

The traditional approach to office design and delivery is transactional and segmented. And it's based on a supplier perspective which relegates the needs of the client.

How we do things is based on putting ourselves in our client' shoes, understanding their priorities and creating a customer experience that puts them in control.

We work backwards from what’s important to our clients. Our response to the need for the cost containment is a lump sum contract and keeping a finger constantly on the pulse.

Who we've worked with

How we do it

Our process

Our model

Who we've worked with

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